Steve Hennerley

April Release 2024

Just one small bugfix this month to resolve a problem with “Recaptcha” on an unsuccessful login. An additional patch has also been deployed to resolve a reported issue with timesheets that span greater than 24 hours.

March Release 2024

This month’s release contains a couple of “quality of life” improvements, including increasing the SenseIQ “suggested” (typedown) result limit from 5 to 50 and fixing two issues; one where the suggested results did not display when there were two or more keywords and a visual bug that caused the article feedback buttons to appear to …

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February Release 2024

This month is quite a big release in terms of improvements and some brand new functionality. Headline capability this month is the new support for Dialpad ( in ContactSuite’s CTI (Computer Telephony Integration).  We are integrating dialpad’s “mini-dialer” right into the ContactSuite screen, and we support most call control functionality – including inbound and outbound …

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Shaun from ContactSuite appears on AWS: This is My Architecture

Shaun From ContactSuite recently featured on the Amazon Web Services video series “This is My Architecture”, showcasing some of how ContactSuite’s unique features, built on AWS technologies, are able to help contact centres become flexible and scalable, empowering their frontline teams to provide great customer experience. In this video Shaun explains how ContactSuite’s solution can …

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